Express Scripts Canada (ESC) Provider Services

Beginning January 1, 2024, Express Scripts Canada will be enhancing its provider services to give pharmacies new tools and resources to process claims more efficiently and effectively. 

In February 2024, we launched a dedicated pharmacy provider website, designed to offer a secure platform for providers to access ESC information and services.

In addition, we will be establishing a new Advisory Board comprised of pharmacy representatives from across Canada, who will play a pivotal role in shaping the trajectory of future technologies and operational framework. 

Watch the video from Dr. Dorian Lo, President, Express Scripts Canada, to learn more about ESC Provider Services (5:45mins).

Read the ESC Provider Services 1 page summary here

Read the in-depth research paper, Value of Pharmacy Benefit Management Services to Pharmacies in Canada here

Click here for Frequently Asked Questions relating to the ESC Provider Services features, benefits and service fees.

Click here to access the Pharmacy Provider Manual. 

Click here to access the Express Scripts Canada Pharmacy Provider website.


Contact Us

Have a specific question regarding ESC Provider Services, and/or updates to the Pharmacy Provider Manual? Please complete the form below. 

Email your questions and comments about ESC Provider Services

To contact us by email about ESC Provider Services and/or the Pharmacy Provider Manual, please complete the form below. 

Call Us

Express Scripts Canada Pharmacy Provider Call Centre
Toll-Free 1 800 563-3274
Monday to Friday: 6:30 a.m. to midnight ET
Weekends and statutory holidays 8 a.m. to midnight ET